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Deleting object failes with error: "Delete failed, Unable to delete object from database" in Rational Synergy

Troubleshooting


Problem

Attempts to delete an object failes with error "Permission denied. Unable to delete object from database" in IBM Rational Synergy.

Symptom

You will see an error similar to the following in the message log:
Delete in progress...
Deleting object 'MyFile.xlsm~2:ms_excel:1'.
Could not unlink
\\serverA\MyDatabases\DatabaseX\st_root\cache\source\#29\687829:
Permission denied.
Unable to delete object from database: 'MyFile.xlsm~2:ms_excel:1'.
Delete complete, 0 of 1 succeeded.
Warning: Delete failed, Unable to delete object from database: 'MyFile.xlsm~2:ms_excel:1'.

[{"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1;7.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
22 December 2020

UID

swg21637913