Troubleshooting
Problem
Provide instructions for problem determination with Operational Assistant Backup (go BACKUP menu)
Resolving The Problem
Finding information about the backup failure
1. Joblog
a. From WRKJOBSCDE, take option 8 - Work with last submission on the most current backup –
Example: Here are 2 entries for Sunday’s backup
QEZBKMGSUN - Message sent before backup
QEZBKTMSUN - Backup job
b. If no joblog is found, try WRKOUTQ QEZDEBUG, press F11 to view by date/time & job name.
c. To create a joblog for the next backup, issue:
CHGJOBD JOBD(*LIBL/QEZBACKUP) LOG(4 00 *SECLVL) LOGCLPGM(*YES)
d. Additional places to check for errors:
1. QSYSOPR message queue
2. History log
Backup requested wrong tape volume
1. Issue: go Backup
=> option 1 – Run Backup
=> option 1, 2 or 3 to select failing backup
=> Note the following:
Tape set to use . . . . . . . . . . . . : DAYA
Load tape volume . . . . . . . . . . . : DAYA01
Press F12 to return to the Go Backup Menu
2. Take option 10. Set up backup
=> select option 1, 2 or 3 to select failing backup
=> Note the following :
Tape sets to rotate . . . . . . . . . . DAYA <=
DAYB
DAYC
The tape names are in an array. Locate the volume that was
requested & replace it with the correct volume name.
Example: Tape volume DAY should have been requested instead of DAYA
Tape sets to rotate . . . . . . . . . . DAYA <=
DAYB
DAYC
Change to:
Tape sets to rotate . . . . . . . . . . DAYB <=
DAYC
DAYA
Run Backup will now request tape volume DAYB
What to collect to open a CPS discussion?
CPS Database
=> Documentation
=> Documentation/PDPSI section
=> SMP
=> OA Backup
1. Joblog
a. From WRKJOBSCDE, take option 8 - Work with last submission on the most current backup –
Example: Here are 2 entries for Sunday’s backup
QEZBKMGSUN - Message sent before backup
QEZBKTMSUN - Backup job
b. If no joblog is found, try WRKOUTQ QEZDEBUG, press F11 to view by date/time & job name.
c. To create a joblog for the next backup, issue:
CHGJOBD JOBD(*LIBL/QEZBACKUP) LOG(4 00 *SECLVL) LOGCLPGM(*YES)
d. Additional places to check for errors:
1. QSYSOPR message queue
2. History log
Backup requested wrong tape volume
1. Issue: go Backup
=> option 1 – Run Backup
=> option 1, 2 or 3 to select failing backup
=> Note the following:
Tape set to use . . . . . . . . . . . . : DAYA
Load tape volume . . . . . . . . . . . : DAYA01
Press F12 to return to the Go Backup Menu
2. Take option 10. Set up backup
=> select option 1, 2 or 3 to select failing backup
=> Note the following :
Tape sets to rotate . . . . . . . . . . DAYA <=
DAYB
DAYC
The tape names are in an array. Locate the volume that was
requested & replace it with the correct volume name.
Example: Tape volume DAY should have been requested instead of DAYA
Tape sets to rotate . . . . . . . . . . DAYA <=
DAYB
DAYC
Change to:
Tape sets to rotate . . . . . . . . . . DAYB <=
DAYC
DAYA
Run Backup will now request tape volume DAYB
What to collect to open a CPS discussion?
CPS Database
=> Documentation
=> Documentation/PDPSI section
=> SMP
=> OA Backup
[{"Type":"MASTER","Line of Business":{"code":"LOB68","label":"Power HW"},"Business Unit":{"code":"BU070","label":"IBM Infrastructure"},"Product":{"code":"SWG60","label":"IBM i"},"ARM Category":[{"code":"a8m0z0000000C4BAAU","label":"IBM i"},{"code":"a8m0z0000000CReAAM","label":"Operational Assistant"}],"ARM Case Number":"","Platform":[{"code":"PF012","label":"IBM i"}],"Version":"All Versions"}]
Historical Number
497664279
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Document Information
More support for:
IBM i
Component:
IBM i, Operational Assistant
Software version:
All Versions
Operating system(s):
IBM i
Document number:
643221
Modified date:
29 March 2025
UID
nas8N1018702
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