Troubleshooting
Problem
After you log in to Datacap Studio, the application fails to correctly display the Document Hierarchy (DCO) in the Rulemanager tab.
Symptom
The Document Hierarchy (DCO) tab in Datacap Studio is blank, and the Zones tab contains the error: Could not establish a connection to the fingerprint database.
[{"Product":{"code":"SSZRWV","label":"IBM Datacap"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
05 October 2021
UID
swg21639550