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dbclient.exe application error when trying to connect to a SQL Anywhere Test Datastore

Troubleshooting


Problem

This technote explains how to resolve a dbclient.exe application error when trying to connect to an IBM® Rational® TestManager (TM) datastore with Sybase SQL Anywhere as the backend database.

Symptom

This message can occur when attempting to connect to any SQL Anywhere Test Datastore or if an attempt is made to create a new one:


    The instruction at 0x004153af reference memory at 0x000000000
    memory could not be read
    click ok to terminate the program"

Cause

There is a problem with the SQL Anywhere database service running on the server. This can happen if the server was just restarted and the service did not start properly.

Resolving The Problem

To resolve this issue, stop and restart the SQL Anywhere database service.

  1. Open Sybase Central on the server where the service is running.
  2. Select the Services folder in the left pane.
  3. Select the SQL Anywhere service that is running the Test Datastore.
  4. Right click the service.
  5. Select Stop.
  6. Right click the service.
  7. Select Start.
[{"Product":{"code":"SSSHVH","label":"Rational TestManager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Datastore","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.10;2003.06.12;2003.06.13;2003.06.14;2003.06.15;7.0.0.4;7.0.1.3;7.0.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Historical Number

128571031

Document Information

More support for:
Rational TestManager

Software version:
2003.06.00, 2003.06.10, 2003.06.12, 2003.06.13, 2003.06.14, 2003.06.15, 7.0.0.4, 7.0.1.3, 7.0.2

Operating system(s):
Windows

Document number:
330803

Modified date:
16 June 2018

UID

swg21136620

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