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Troubleshooting
Problem
User launches Controller client. User:
- Clicks 'Maintain - User - Single Mode'
- Clicks 'Maintain - System Audit Log - Configuration'
- User ticks the box 'Enable tracking of structure change details for System Audit Log' and clicks 'Close'
- User confirms by clicking OK
An error appears.
Symptom
After ticking this box...

... and then clicking 'Close' and 'OK', the following error appears:

[FatalException] Could not enable structure tracking remotely
Could not enable structure tracking remotely
Caused by WebServiceConnectionException: exceptionId=ERR.ANY.WEBSERVICECONNECTIONEXCEPTION.SERVICE_FAILED, argument(s)=[url=http://servername/ibmcognos/controllerserver/CCRWS.asmx, passport=MTsxMDE6ZDJjMTNmN2ItOW, request=executeTask(com.ibm.cognos.ccr.common.ws.ServerTask: beanID=triggerSetter, methodName=enableStructureTracking, args.length=1, args=[com.ibm.cognos.ccr.common.ws.ServerTask$InstanceData@4a0112d6])]
Caused by ResponseException: FAIL:com.ibm.cognos.ccr.common.FatalException: Could not enable structure tracking: DB2 SQL Error: SQLCODE=-104, SQLSTATE=42601, SQLERRMC=END-OF-STATEMENT;RENT FUNCTION PATH =;<function_path>, DRIVER=4.25.1301
Could not enable structure tracking remotely
Caused by WebServiceConnectionException: exceptionId=ERR.ANY.WEBSERVICECONNECTIONEXCEPTION.SERVICE_FAILED, argument(s)=[url=http://servername/ibmcognos/controllerserver/CCRWS.asmx, passport=MTsxMDE6ZDJjMTNmN2ItOW, request=executeTask(com.ibm.cognos.ccr.common.ws.ServerTask: beanID=triggerSetter, methodName=enableStructureTracking, args.length=1, args=[com.ibm.cognos.ccr.common.ws.ServerTask$InstanceData@4a0112d6])]
Caused by ResponseException: FAIL:com.ibm.cognos.ccr.common.FatalException: Could not enable structure tracking: DB2 SQL Error: SQLCODE=-104, SQLSTATE=42601, SQLERRMC=END-OF-STATEMENT;RENT FUNCTION PATH =;<function_path>, DRIVER=4.25.1301
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.4.1
Operating system(s):
Windows
Document number:
1284256
Modified date:
09 May 2025
UID
ibm11284256
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