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DataStage client startup fails with error creating log file

Troubleshooting


Problem

DataStage client (Designer, Director, or Administrator client) startup fails on one machine with error: Unable to open (or create) log file 'C:\Windows\system32\config\systemprofile\dstage_wrapper_trace_1.log'

Symptom

The full error logged for DataStage clients is:

Exception type: com/ibm/datastage/exception/DSException
Exception message: Unable to open (or create) log file 'C:\Windows\system32\config\systemprofile\dstage_wrapper_trace_1.log'. Check file and directory permissions.

Exception stack trace:
com.ibm.datastage.exception.DSException: Unable to open (or create) log file 'C:\Windows\system32\config\systemprofile\dstage_wrapper_trace_1.log'. Check file and directory permissions.
at com.ibm.datastage.logging.DataStageLogConfigurator.configure(DataStageLogConfigurator.java:71)
at com.ascential.dstage.proxies.NewRepos.Init(NewRepos.java:745)
at com.ascential.dstage.proxies.NewReposFactory.create(NewReposFactory.java:63)
Caused by: java.io.FileNotFoundException: C:\Windows\system32\config\systemprofile\dstage_wrapper_trace_1.log (Access is denied.)
at java.io.FileOutputStream.openAppend(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:188)
at java.io.FileOutputStream.<init>(FileOutputStream.java:113)
at com.ibm.datastage.logging.DataStageLogConfigurator.initialiseLogFile
at com.ibm.datastage.logging.DataStageLogConfigurator.configureLogFileNames
at com.ibm.datastage.logging.DataStageLogConfigurator.configure

[{"Product":{"code":"SSVSEF","label":"IBM InfoSphere DataStage"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.7;8.5;8.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
25 April 2025

UID

swg21592054

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