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Database exception error when exporting multiple documents using GDW_Export or GntStart.exe (SCI36054) - Sterling Gentran:Server for Microsoft Windows

Troubleshooting


Problem

Database exception error when exporting multiple documents using GDW_Export or GntStart.exe (SCI36054)

Symptom

Error when exporting multiple documents using GDW_Export
Error when exporting multiple documents using GntStart.exe (utility)
Event Log: Database Error: Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression.
The statement has been terminated.
Event Log: ODBC: MFC database exception encountered in Unattended Error: Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression.
The statement has been terminated.
SQL Statement: UPDATE "Document_tb" SET "Processing" = 1 WHERE ("DocumentKEY" = 14536 OR "DocumentKEY" = 14537 OR "DocumentKEY" = 14538)
Audit Log: 1-3-1586 1586 Process Control - Exporter Status = 402 Exporter cannot find the document record

[{"Product":{"code":"SS6V3G","label":"Sterling Gentran:Server for Microsoft Windows"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.1;5.2;5.3;5.3.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Historical Number

PRI14877

Document Information

Modified date:
16 June 2018

UID

swg21525892

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