Troubleshooting
Problem
Data Syncrronization fails with CTGIMF023E The directory server is not available
Symptom
Data Sync fails to complete. Reviewing trace.log shows the ldap exception,
CTGIMF023E - The directory server is not available. Start the directory server
<Trace Level="MIN">
<Time Millis="1339790840773"> 2012.06.15 13:07:20.773-07:00</Time>
<Server Format="IP">TIMN3P100</Server>
<ProductId>CTGIM</ProductId>
<Component>com.ibm.itim.apps.ejb.adhocreport</Component>
<ProductInstance>server1</ProductInstance>
<LogText><![CDATA[CTGIMF023E The directory server is not available.
Start the directory server.]]></LogText>
<Source FileName="com.ibm.itim.apps.ejb.adhocreport.ACISynchronization"
Method="populateAuthorizationOwners"/>
<Thread>SIBJMSRAThreadPool : 624</Thread>
<Exception><![CDATA[com.ibm.itim.adhocreport.LdapException: CTGIMF023E
The directory server is not available. Start the directory server.
at
com.ibm.itim.apps.ejb.adhocreport.SynchronizationHelper.createCachesForA
llContainers(SynchronizationHelper.java:7153)
at
com.ibm.itim.apps.ejb.adhocreport.ACISynchronization.populateAuthorizati
onOwners(ACISynchronization.java:670)
...
[{"Product":{"code":"SSRMWJ","label":"IBM Security Identity Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Server","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"6.0;5.1;7.0","Edition":"Enterprise","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21614831