Troubleshooting
Problem
After updating to Cognos Analytics 11.2.0, when loading Dashboard, a spinning icon shows for a long duration.
It will eventually time out and show an error saying:
"Unable to load requested view. Displaying home view instead."
Symptom
Using Browser debug network mode (F12), tracing the Dashboard loading identified an HTTP 404 loading "zoom-in_16.js".
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m0z0000001jleAAA","label":"Dashboards"}],"ARM Case Number":"TS006021826","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.2.0"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
06 May 2025
UID
ibm16467577