IBM Support

Dashboard - "Filter values can't be loaded" error

Troubleshooting


Problem

When working with a Dashboard  the following error is displayed when trying to render a filter.
 "Filter values can't be loaded"

Symptom

The filter attempts to render for a few seconds and then issues the error. 

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m0z0000001jleAAA","label":"Dashboards"}],"ARM Case Number":"TS006026992","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.1.7"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
06 May 2025

UID

ibm16469475