Daeja ViewONE Virtual can fail in load balanced environments

Question & Answer

Question

The viewer typically fails when you use a load balancer to access IBM Content Navigator. It is working without load balancer.

Error can be found in Daeja log:

ViewOnePlatform.navigator.filter> WebContainer : 6 3 Jan 2022, 14:01:01 (001817546/000001015): Failed to retrieve the document repository manager

ji.util.ServiceException: Failed to retrieve the document repository manager

at ji.server.servlet.FilterServlet.sendInfo(Unknown Source)

at ji.server.servlet.FilterServlet.handleRequestInternal(Unknown Source)

at ji.streamer.servlet.jiAbstractHTMLViewerServlet.handleRequest(Unknown Source)

at ji.streamer.servlet.jiInternalDefaultStreamerServlet.processRequest(Unknown Source)

at ji.streamer.servlet.jiInternalDefaultStreamerServlet.doGet(Unknown Source)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)

at ji.streamer.servlet.jiServerModuleServlet.service(Unknown Source)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

at ji.server.control.jiHostedServletProxy.service(Unknown Source)

at com.ibm.dv.server.ViewOnePlatformService.handleRequest(Unknown Source)

at com.ibm.dv.server.ViewOnePlatformService.doPost(Unknown Source)

at com.ibm.dv.server.ViewOnePlatformService.doPostRequest(Unknown Source)

at ji.server.control.ViewOneClassLoaderPlatformService$ViewOnePlatformServiceReflectionsWrapper.doPostRequest(Unknown Source)

at ji.server.control.ViewOneClassLoaderPlatformService.doPostRequest(Unknown Source)

at ji.server.navigator.NavigatorFacadeImpl.processPost(Unknown Source)

at com.ibm.ecm.struts.actions.viewone.ViewonePlatformService.processViewonePost(ViewonePlatformService.java:100)

at com.ibm.ecm.struts.actions.viewone.ViewonePlatformService.execute(ViewonePlatformService.java:66)

at com.ibm.ecm.struts.actions.viewone.ViewoneAction.invokeService(ViewoneAction.java:128)

at com.ibm.ecm.struts.actions.viewone.ViewoneAction.executeBaseAction(ViewoneAction.java:120)

at com.ibm.ecm.struts.actions.BaseActionHandlerImpl.executeAction(BaseActionHandlerImpl.java:472)

at com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:76)

at com.ibm.ecm.jaxrs.Actions.loadAndExecuteAction(Actions.java:719)

at com.ibm.ecm.jaxrs.Actions.handleAction(Actions.java:111)

at com.ibm.ecm.jaxrs.Actions.handleGetV1Actions(Actions.java:157)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)

at java.lang.reflect.Method.invoke(Method.java:508)

at com.ibm.ws.jaxrs20.server.LibertyJaxRsServerFactoryBean.performInvocation(LibertyJaxRsServerFactoryBean.java:659)

at com.ibm.ws.jaxrs20.server.LibertyJaxRsInvoker.performInvocation(LibertyJaxRsInvoker.java:108)

at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:96)

at com.ibm.ws.jaxrs20.server.LibertyJaxRsInvoker.invoke(LibertyJaxRsInvoker.java:174)

at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:191)

at com.ibm.ws.jaxrs20.server.LibertyJaxRsInvoker.invoke(LibertyJaxRsInvoker.java:346)

at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:101)

at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:73)

at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:111)

at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:309)

at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:136)

at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:280)

at com.ibm.ws.jaxrs20.endpoint.AbstractJaxRsWebEndpoint.invoke(AbstractJaxRsWebEndpoint.java:147)

at com.ibm.websphere.jaxrs.server.IBMRestServlet.handleRequest(IBMRestServlet.java:199)

at com.ibm.websphere.jaxrs.server.IBMRestServlet.doGet(IBMRestServlet.java:165)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)

at com.ibm.websphere.jaxrs.server.IBMRestServlet.service(IBMRestServlet.java:145)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)

at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96)

at com.ibm.ecm.filters.ESAPIWafFilter.doFilter(ESAPIWafFilter.java:267)

at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:193)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

at com.ibm.ecm.filters.CORSFilter.doFilter(CORSFilter.java:96)

at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:193)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:979)

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1119)

at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82)

at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:963)

at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)

at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)

at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)

at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1833)

at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)

at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)

Caused by: java.io.IOException: Failed to determine the document type

at ji.server.repository.jiDefaultURLRepositoryDocumentManager.isPDFDocument(Unknown Source)

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTTN8","label":"IBM Daeja ViewONE Virtual"},"ARM Category":[{"code":"a8m50000000L2oyAAC","label":"Technote"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.0.6;5.0.7;5.0.8"}]

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Daeja ViewONE Virtual can fail in load balanced environments

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