Troubleshooting
Problem
User is not able to login to TIP web portal.
Symptom
When logging into TIP, the user will see an error similar to the following:
Error 500
An error occurred while processing request: /ibm/console/login.do
Message: java.lang.NoClassDefFoundError: com.ibm.isc.api.argus.ArgusUtil
(initialization failure)
In TIP trace.log file, the following sample error can be seen:
[6/30/14 18:17:30:516 PET] 00000018 SystemErr R [Fatal Error] RPS%253Ahref%253ATIPCell%252Fisc%252Ftwa.war%253Aroles%253AtbsmReadOnlyUser.xml:138:183: Invalid byte 2 of 4-byte UTF-8 sequence.
[6/30/14 18:17:30:517 PET] 00000018 FileSystemSto E FileSystemStore getDocument( String ) CWRGS5044E An error occurred while parsing the file 'RPS%3Ahref%3ATIPCell%2Fisc%2Ftwa.war%3Aroles%3AtbsmReadOnlyUser.xml'.
org.xml.sax.SAXParseException: Invalid byte 2 of 4-byte UTF-8 sequence.
[{"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Web GUI","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.3.1;7.3.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21678014