IBM Support

Customer access Portal for IBM® Service Management Unite Automation and Z ChatOps

Question & Answer


Question

What is IBM® Service Management Unite Automation and IBM® Z ChatOps and how do I download these components?

Answer

General Information

This portal contains the latest information about IBM Service Management Unite Automation and IBM Z ChatOps, which are two offerings that are available as electronic downloads for users of IBM Z System Automation and IBM Z NetView.

If you are looking for information about IBM Service Management Unite Enterprise Edition instead of IBM Service Management Unite Automation, refer to the customer access portal information available to users of the following suites: IBM Z Service Management Suite, IBM Z Service Automation Suite, and IBM Z Monitoring Suite.

IBM Service Management Unite Automation is a web-based systems management console that provides enterprise-wide visibility on automated resources like started tasks, middleware systems and applications that are controlled by IBM Z System Automation. Likewise, Service Management Unite allows to monitor the overall health status of NetView® domains including task utilization and network details. It also provides the ability to create and edit automation statements from the NetView automation tables.

IBM Z ChatOps enables ChatOps for IBM Z environments

IBM Z ChatOps provides an intelligent chatbot that gives users access to information from Z systems management tools, such as IBM Z System Automation, IBM Z NetView, and IBM OMEGAMON, directly into Slack, Microsoft Teams, or Mattermost. Easily notify the IT operations team in the chat tool about alerts from IBM Z applications. IBM Z ChatOps leverages and integrates with Service Management Unite for a broad access to systems management data and to enable chat users to drill down into web-based dashboards with additional information.
With Z ChatOps, accelerate incident resolution and enable collaborative problem isolation and faster onboarding of next-gen IBM Z operators.

Download Information

IBM Service Management Unite Automation software downloads are available on the following url: http://ibm.biz/smu-auto-download

IBM Z ChatOps software downloads are available on the following url: http://ibm.biz/zchatops-download

To access the download link, you will need your IBM customer ID and password as well as the access key.

You can find your access key through Shopz as follows:

Method 1: Via your Shopz order

  1. Log-in to Shopz with your IBM customer ID and place a software order for IBM Z System Automation or IBM Z NetView.
  2. When the order is fulfilled, it appears under "My orders". Select the order from there.
  3. In the section CD/DVD Images and Other Licensed Material, select the link "Download to your workstation using HTTPS"
  4. You now see a list of CD/DVD images (*.iso files). Here you will find the docker images for Service Management Unite and Z ChatOps as well as the CD images that contain the PDF documents with the access key information.
  5. Download the following CD images to your workstation to locate the access key information:
    1. Access Key for Service Management Unite Automatin: CD titled "Accessing IBM Service Management Unite Automation"
    2. Access Key for Z ChatOps: CD titled "Memo - Accessing IBM Z ChatOps on IWM".
  6. Once you have downloaded the CD images (iso files), access/mount the iso image and look at the image content. Each CD image contains a PDF document that has download instructions as well as the access key needed to access the download page.

If you have problems finding the access key information through Shopz, you can also contact IBM support or the smusup@de.ibm.com email ID. Please include your IBM customer and contact info when emailing IBM.

Method 2: Via Z System Automation installed product

For Service Management Unite Automation, you can also find the access key and additional download information on your z/OS system in data set SINGSAMP(INGESMU) if you have a recent IBM Z System Automation installation.

On the download pages, download the packages depending on your needs:

  • To run it in a container environment, download the preinstalled Docker image.
  • To install its components separately by yourself, download the native installation package.
Be sure to check the readme file for more details.
 

Product Documentation

For more details about the installation and usage of Service Management Unite, refer to the product documentation:
http://ibm.biz/smuauto-install

For more details about the installation and usage of IBM Z ChatOps, refer to the product documentation:
http://ibm.biz/ZChatOpsDoc
 

What's New?

On March 18, 2022, new releases of Service Management Unite Automation and Z ChatOps have been published:

What's new in Service Management Unite Automation V1.1.9

What's new in Z ChatOps V1.1.2
 

Integrations

Service Management Unite and Z ChatOps support integration with many different backend products such as IBM Z System Automation, IBM Z NetView, and Zowe™.

To integrate automation domains that are managed by IBM Z System Automation into Service Management Unite and Z ChatOps, you need to configure the End-to-End adapter included in IBM Z System Automation. Read the quick startup guide here.

To integrate IBM Z NetView domains into Service Management Unite and Z ChatOps, you need to configure the NetView REST service.
See here for more details on the software prerequisites and the required configurations depending on the desired functionality.  

Supported backend versions

Fixes to Service Management Unite and Z ChatOps will be delivered based on the latest supported version through the download pages of Service Management Unite and Z ChatOps (see above). Following are the supported versions of Service Management Unite and Z ChatOps  and the corresponding supported backend product versions:

IBM Service Management Unite Automation 1.1.9.x / IBM Z ChatOps 1.1.2.x:

  • IBM Z® System Automation V4.2 or later
  • IBM Z NetView® V6.3 or later

IBM Service Management Unite Automation 1.1.8.x:

  • IBM System Automation for z/OS V4.1, with APAR OA58444 installed 
  • IBM NetView for z/OS V6.2.1 (for base support of System Automation dashboards) 
 

Feedback can be sent to smusup@de.ibm.com.

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Document Information

Modified date:
29 March 2022

UID

swg21998121