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"C:\Users\<username>\Downloads\<random>.ICA The parameter is incorrect" error when user clicks on Controller icon (in Citrix website)

Troubleshooting


Problem

User launches Controller-on-Cloud Citrix Storefront website. User types in username/password, and is presented with the relevant Citrix published icon(s).
User clicks on the 'Controller' Citrix icon. An error appears.

Symptom

image 5169
The parameter is incorrect

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"ARM Category":[{"code":"a8m0z000000brHTAAY","label":"Citrix"}],"ARM Case Number":"TS003930040","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
12 October 2021

UID

ibm16251195