IBM Support

CTGKS0040E Socket timed out or Internal Error: Process Message failed

Troubleshooting


Problem

Backups were failing and above errors are seen in the tklm_audit.log

[{"Product":{"code":"SSWPVP","label":"IBM Security Key Lifecycle Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Distributed","Platform":[{"code":"PF002","label":"AIX"}],"Version":"2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

pmr 56326;999;744

Document Information

Modified date:
04 September 2019

UID

swg21610328