Troubleshooting
Problem
This technotes describes a problem using Crystal Reports Server XI for reports execution with IBM® Rational® ClearQuest® Web on Microsoft® Windows 2003 Server. It is possible that the required service may not start after installation of Crystal Reports Server.
Symptom
After installing Crystal Reports XI for Rational Products onto the server of choice, trying to start the Report Application Server (crystalras.exe) may result in an application failure. When this behavior occurs, this error message appears in the Windows Event Viewer logs:
Error 1920. Service 'Report Application Server' failed to start. Verify that you have sufficient privileges to start system services.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Reporting","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0;7.0.0.1;7.0.0.2;7.0.0.3;7.0.0.4;7.0.0.5;7.0.0.6;7.0.0.7;7.0.0.8;7.0.1;7.0.1.1;7.0.1.2;7.0.1.3;7.0.1.4;7.0.1.5;7.0.1.6;7.0.1.7","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21268312