Troubleshooting
Problem
This technote address errors related to directory permission that can occur when authoring report formats within IBM Rational ClearQuest.
Symptom
When authoring a report in Rational ClearQuest (CQ) you will receive one of these errors:
Error: Crystal reports returned an undefined error
or
Can't Create Report file in. directory
or
String Value CRWTempDir is missing
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Reporting","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0;7.0.1;7.1;7.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
More support for:
Rational ClearQuest
Software version:
7.0, 7.0.1, 7.1, 7.1.1
Operating system(s):
Windows
Document number:
341897
Modified date:
16 June 2018
UID
swg21214440
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