Troubleshooting
Problem
This technote discusses the application error, could not load keycode.dll, that can cause IBM Rational ClearQuest to terminate unexpectedly when using Crystal Reports 8.0 and 8.5.
Symptom
When trying to run a report using ClearQuest, the application terminates unexpectedly and you get the following error:
The instruction at 0x78004d23 referenced memory at 0x00005a43. The memory could not be read.
Further troubleshooting revealed that when trying to run Crystal Reports 8.0.1, the following error message is produced:
Crystal application error could not load keycode.dll 'Crystal Report keycode is missing or expired'
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Reporting","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.12;2003.06.13;2003.06.14;2003.06.15;2003.06.16","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
182107467
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Document Information
More support for:
Rational ClearQuest
Software version:
2003.06.00, 2003.06.12, 2003.06.13, 2003.06.14, 2003.06.15, 2003.06.16
Operating system(s):
Windows
Document number:
72623
Modified date:
29 September 2018
UID
swg21118540
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