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"Cryptography ... CAM-CRP-1132 ... The HTTP result code '500' was returned from the server" error when trying to save 'Cognos Configuration' for TM1 10

Troubleshooting


Problem

User launches "Cognos Configuration" (for TM1) and makes some changes. User tries to save the changes. An error appears.

Symptom

Example #1

[Cryptography]
[ ERROR ] CAM-CRP-1132 An error occurred while attempting to request a certificate from the Certificate Authority service. Unable to connect to the Certificate Authority service. Ensure that the Content Manager computer is configured and that the IBM Cognos services on it are currently running. The HTTP result code '500' was returned from the server.

Example #2

[Cryptography]
[ ERROR ] CAM-CRP-1132 An error occurred while attempting to request a certificate from the Certificate Authority service. The Certificate Authority service returned the following error: CAM-CRP-1039 Unable to generate a new certificate. An error occurred when the certificate authority Serial Number was updated. Reason: java.io.FileNotFoundException: D:\Program Files\Cognos\C102x64GA\configuration\caSerial (Access is denied.)

[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.0;10.1.1;10.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

swg21655725

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