Troubleshooting
Problem
When working in Jazz Reporting Service and selecting a report to run that uses the data warehouse data source users may see the following error if the database information is incorrect.
CRRGW6010E Error Retrieving Data Source Metadata: There is a problem with the data source.
Symptom
You see the following error in your rs.log:
Data source connection test failed: CRRGW5548E An com.ibm.team.integration.reporting.db.exception.DbAccessException error occurred when validating the database connection, caused by! CRRGW7018E The server was unable to connect to the following database: "thin:DW-User/DW-Password@//hostname:port/..." Exception: "CRRGW7003E The server was unable to connect to the database because the database connection settings are invalid or because the database is unreachable (SQLSTATE: 72000, SQLCODE: 1017). Verify the connection settings in your data source. "
Document Location
Worldwide
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Document Information
More support for:
Jazz Reporting Service
Component:
Jazz Reporting Service
Software version:
All Version(s)
Document number:
6382114
Modified date:
31 May 2021
UID
ibm16382114
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