Troubleshooting
Problem
Attempts to create a Work-Item in IBM Rational Team Concert results in the error "Error loading properties for editing the work item" in web browser only.
Symptom
The full error message is as follows:
Error fetching or storing Task X | Details: Error loading properties for editing the work item
This behavior is observed only after a upgrade.
The WI creation fails on in the web-client only and works as expected in the Eclipse client
Cause
The Operational behavior scripts and follow-up actions are not upgraded and it fails to run the required action resulting in the failure to create a work-item.
Resolving The Problem
Procedure:
- Login to the RTC Eclipse Client
- Click Process Configuration
- Click Team Configuration
- Click Operational Behavior
- Remove all Preconditions and follow-up actions
- Save the Project Area
- Create a new Work-Item
Note: If you need the customizations that were implemented in earlier versions, these steps should be redone on the upgraded version.
Product Synonym
Rational Team Concert
Document Information
Modified date:
16 June 2018
UID
swg21642738