IBM Support

CPE Installation - _cejvm directory is empty with no contents

Troubleshooting


Problem

The installation of CPE completes with no errors shown in the installation log. However, the FileNet configuration Manager (configmgr) will not start because the _cejvm directory is empty.

Symptom

.../ContentEngine/_cejvm directory is empty

Environment

AIX 7.1
CPE 5.2.0

Diagnosing The Problem

· Use the following technote to enable traces to troubleshoot the InstallAnywhere:

http://www-01.ibm.com/support/docview.wss?uid=swg21537167

· In the installation log, verify _cejvm installed successfully by checking if the following commands were executed:

mv -f '/opt/xxx/apps/FileNet/ContentEngine/ia_jre_extraction_dir_5183.tmp/jre/'* '/opt/xxx/apps/FileNet/ContentEngine/_cejvm'

mv -f
'/opt/xxx/apps/FileNet/ContentEngine/ia_jre_extraction_dir_5183.tmp/jre/'.* '/opt/xxx/apps/FileNet/ContentEngine/_cejvm'

chmod -R '775' '/opt/xxx/apps/FileNet/ContentEngine/_cejvm'

echo "...InstallUnixJRE Script complete."

Resolving The Problem

1. Delete the _cejvm directory.

2. Run the CPE 5.2.0 installer as the root user or a user who has super user privileges.

[{"Product":{"code":"SSNW2F","label":"FileNet P8 Platform"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Engine","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"5.2.1;5.2;5.1;5.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21963068

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