Could not open windows registry node message after disconnecting the Remote Desktop

Troubleshooting

Problem

The users that connect to WAS with Remote Desktop and start/stop WAS with Windows service might see the registry warning message in SystemOut.log after disconnecting the Remote Desktop. This is a known issue of Microsoft Windows 2008.

Symptom

If the users connect to WAS with Remote Desktop and then start/stop WAS with Windows service, they might see the following warning message in SystemOut.log.

SystemOut.log
[8-12-12 14:20:52:328 EST] 000001a5 prefs W Could not open windows registry node Software\JavaSoft\Prefs\XXXXXXXX at root 0x80000001. Windows RegOpenKey(...) returned error code 1018.
[8-12-12 14:20:53:921 EST] 000001a5 prefs W Could not open windows registry node Software\JavaSoft\Prefs\XXXXXXXX\/U/I\currentscope\/Data/Source.content. main at root 0x80000001. Windows RegOpenKey(...) returned error code 1018.

This problem can also cause the console to run slowly.

[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"System Management\/Repository","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.0;8.5;8.0;7.0","Edition":"Base;Express;Network Deployment;Single Server","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
WebSphere Application Server

Software version:
9.0, 8.5, 8.0, 7.0

Operating system(s):
Windows

Document number:
219311

Modified date:
03 March 2025

UID

swg21625121

IBM Support

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