Troubleshooting
Problem
Could not enter Japanese password
Symptom
1. Create a password hint. On the StartCenter, select Profile->Password Information
2. Enter the Current Password.
3. The rest of the other fields will now be editable.
4. Enter the Password Hint Question
5. Enter the Password Hint Answer in Japanese. Click OK.
6. Sign Out.
7. On the Login page, click on Forgot Password.
8. Enter the Primary Email and Password Hint Question.
9. Try to key in the Answer in Japanese. It it not possible to change the Language input to Japanese at this point.
[{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.5","Edition":"Standard","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21621820