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Could not determine the process ID of the Java process

Troubleshooting


Problem

Login page for Tivoli Integrated Portal displays an error indicating that the Java process ID could not be determined

Symptom

Administration Center error: Could not determine the process ID of the Java process

Diagnosing The Problem

Get the output from the pdcollect, review the TIP logs for errors. The reported error may not be seen in the log data, but the data should be reviewed for errors.

Resolving The Problem

Temporarily disable the windows service for TIP and try restarting the
instance from the command line to see if it restores access to the TIP login
page.

1. Disable the Windows service. In the Windows Services control
panel find the Windows service for TIP. Right click on it and choose
"Properties", and then change the "Startup type" value to "Disabled".

2. Open the Windows Command Prompt (as administrator) and change
directories to: <TIP Home>/profiles/TIPProfile/bin

3. Start the server process. Execute:
startServer.bat server1

Once the process is started, retry loading the TIP login page in your browser.

[{"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Supported Versions","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Product Synonym

TSM

Document Information

Modified date:
17 June 2018

UID

swg21980441

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