Troubleshooting
Problem
User tries to launch any JAVA-related menu item (for example "Command Center"). User receives error. All users affected.
Symptom
The error will vary depending on what menu item is launched:
Example #1 - Command Center (Controller 10.1.1)
Could not create the view: !Could not create controller of type com.ibm.cognos.ccr.integration.internal.c4.ui.ControlBoardDialogController for composite class com.ibm.cognos.ccr.integration.internal.c4.ui.ControlBoardDialogUI!
[Details]
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at..................
Example #2 - Maintain - system Audit Log - Browse (Controller 10.1.1)
Multiple problems have occurred
Something unexpected happened. You may have to restart the application to continue.
Unexpected Error
Unhandled event loop exception
Stacktrace:
org.eclipse.swt.SWTException: Failed to execute runnable (org.eclipse.swt.SWTException: Widget is disposed)
org.eclipse.swt.SWT.error(SWT.java:4282)
org.eclipse.swt.SWT.error(SWT.java:4197)
org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:138)
org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4140)
org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3757)
org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2696)
org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2660)
org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2494)
org.eclipse.ui.internal.Workbench$7.run(Workbench.java:674)
org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:667)
org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(IntegrationApplication.java:85)
org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344)
com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:144)
java.lang.Thread.run(Thread.java:736)
Caused by:
org.eclipse.swt.SWTException: Widget is disposed
org.eclipse.swt.SWT.error(SWT.java:4282)
Could not create the view: !Could not create controller of type com.ibm.cognos.ccr.integration.internal.c4.ui.ControlBoardDialogController for composite class com.ibm.cognos.ccr.integration.internal.c4.ui.ControlBoardDialogUI!
[Details]
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at..................
Example #2 - Maintain - system Audit Log - Browse (Controller 10.1.1)
Multiple problems have occurred
Something unexpected happened. You may have to restart the application to continue.
Unexpected Error
Unhandled event loop exception
Stacktrace:
org.eclipse.swt.SWTException: Failed to execute runnable (org.eclipse.swt.SWTException: Widget is disposed)
org.eclipse.swt.SWT.error(SWT.java:4282)
org.eclipse.swt.SWT.error(SWT.java:4197)
org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:138)
org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4140)
org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3757)
org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2696)
org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2660)
org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2494)
org.eclipse.ui.internal.Workbench$7.run(Workbench.java:674)
org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:667)
org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(IntegrationApplication.java:85)
org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344)
com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:144)
java.lang.Thread.run(Thread.java:736)
Caused by:
org.eclipse.swt.SWTException: Widget is disposed
org.eclipse.swt.SWT.error(SWT.java:4282)
Example #3 - Maintain - Jobs - Define (Controller 10.4.2)
Internal error
com.ibm.cognos.ccr.integration.IntegrationFacadeException: org.eclipse.core.runtime.adaptor.EclipseStarter failed!
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:169)
at java.lang.Thread.run(Thread.java:818)
Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(Unknown Source)
<…………>
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:167)
... 1 more
Caused by: java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:506)
at java.util.Properties.setProperty(Properties.java:179)
at com.ibm.cognos.ccr.common.ServerConfiguration.getBeanFactoryProcessors(Unknown Source)
<…………>
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.processSetup(Unknown Source)
... 7 more
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:169)
at java.lang.Thread.run(Thread.java:818)
Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(Unknown Source)
<…………>
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:167)
... 1 more
Caused by: java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:506)
at java.util.Properties.setProperty(Properties.java:179)
at com.ibm.cognos.ccr.common.ServerConfiguration.getBeanFactoryProcessors(Unknown Source)
<…………>
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.processSetup(Unknown Source)
... 7 more
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
All Versions
Operating system(s):
Windows
Document number:
481789
Modified date:
08 May 2025
UID
swg21615017
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