"Could not create ... userrights[UserRightsModel]! ... ResponseException: !null!" using Java-related menu

Troubleshooting

Problem

User launches a java-related menu (for example Command Center). User receives an error.

Symptom

java.lang.reflect.InvocationTargetException
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:44)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:516)
at com.ibm.cognos.ccr.core.ui.databinding.widgets.AbstractControllableComposite.createController(AbstractControllableComposite.java:67)
at

<...>
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:144)
at java.lang.Thread.run(Thread.java:736)
Caused by: com.ibm.cognos.ccr.common.FatalException: !Could not create controller of type com.ibm.cognos.ccr.ic.ui.internal.views.IcReportRunController for composite class com.ibm.cognos.ccr.ic.ui.internal.views.IcReportRunUI!
at

<...>

at com.ibm.cognos.ccr.integration.internal.ic.ui.IcReportDialogController.<init>(IcReportDialogController.java:69)
... 62 more
Caused by: java.lang.reflect.InvocationTargetException
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at

<...>

at com.ibm.cognos.ccr.core.ui.databinding.widgets.AbstractControllableComposite.createController(AbstractControllableComposite.java:67)
... 64 more
Caused by: com.ibm.cognos.ccr.common.NoSuchModelException: !Unable to find instance of model of type: userrights[UserRightsModel]!
at com.ibm.cognos.ccr.common.DefaultModelContext.throwNewNoSuchModelException(DefaultModelContext.java:422)

<...>

at com.ibm.cognos.ccr.ic.ui.internal.views.IcReportRunController.<init>(IcReportRunController.java:54)
... 69 more
Caused by: com.ibm.cognos.ccr.common.WebServiceConnectionException: exceptionId=ERR.ANY.WEBSERVICECONNECTIONEXCEPTION.CANNOT_EXECUTE_SERVICE, argument(s)=[url=http://servername/ibmcognos/controllerserver/CCRWS.asmx, passport=MTswMTA6NjgwNGQxNTEtMjU4Mi1iMmZhLWI0ZTMtMDlmNGFhNzIyOWMyOjQyNjk4ODQyNzI7MDszOzA7, request=?]
at com.ibm.cognos.ccr.ccrws.JAXWSClient.executeTask(JAXWSClient.java:107)
at com.ibm.cognos.ccr.ccrws.persistence.RemoteDao.executeTask(RemoteDao.java:91)

<...>
com.ibm.cognos.ccr.common.DefaultModelContext.getModelByIdentifier(DefaultModelContext.java:394)
... 74 more
Caused by: com.ibm.cognos.ccr.common.ResponseException: !null!
at com.ibm.cognos.ccr.common.WebServiceConnectionException.<init>(WebServiceConnectionException.java:64)
at com.ibm.cognos.ccr.common.WebServiceConnectionException.<init>(WebServiceConnectionException.java:51)
... 83 more

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.0

Operating system(s):
Windows

Document number:
522725

Modified date:
08 May 2025

UID

swg21693369

IBM Support

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