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"Could not create ... java.lang.OutOfMemoryError ... Java heap space" using 'Company - Command Center', but all other JAVA functions work OK

Troubleshooting


Problem

User clicks 'Company - Command Center'. There is a pause while the 'Loading Data' screen loads. After a few seconds, an error appears.

Symptom

Initial screen:


Command Center error:

Could not create the view: Model not found: userrights[UserRightsModel]

com.ibm.cognos.ccr.common.InvalidContextException: Model not found: userrights[UserRightsModel]
at com.ibm.cognos.ccr.core.ui.databinding.ModelContainer.bindModel(ModelContainer.java:99)
at com.ibm.cognos.ccr.core.ui.databinding.ModelContainer.<init>(ModelContainer.java:71)
at com.ibm.cognos.ccr.core.ui.view.AbstractViewPart.bindModels(AbstractViewPart.java:513)
at com.ibm.cognos.ccr.integration.internal.c4.ui.ControlBoardDialogView.createPartControl(ControlBoardDialogView.java:75)
at org.eclipse.ui.internal.ViewReference.createPartHelper(ViewReference.java:386)
<....>
at com.ibm.cognos.ccr.core.ui.util.WorkbenchUtil.openPerspective(WorkbenchUtil.java:725)
at com.ibm.cognos.ccr.integration.application.internal.IntegrationServiceImpl$MyPerspectiveOpener.openNewPerspective(IntegrationServiceImpl.java:158)
at com.ibm.cognos.ccr.integration.application.internal.IntegrationServiceImpl$MyPerspectiveOpener.run(IntegrationServiceImpl.java:128)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
<....>
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:168)
at java.lang.Thread.run(Thread.java:798)

ccr.log:
<.............>
09:32:51,632 INFO [cognos.ccr.integration.ServerIntegrationFacade] Executing inUserModelDAO.getLatestSequenceNumber...
09:32:51,633 INFO [cognos.ccr.integration.ServerIntegrationFacade] Model context setup for user FGC3: 1 ms
09:32:51,633 INFO [cognos.ccr.integration.ServerIntegrationFacade] Prepared context with shared models: 0 ms
09:32:51,655 INFO [cognos.ccr.integration.ServerIntegrationFacade] Operation execution time: 21 ms
09:32:51,656 INFO [cognos.ccr.integration.ServerIntegrationFacade] Finished inUserModelDAO.getLatestSequenceNumber (108 bytes): 23 ms, memory usage [kb]: max=524 288 | total=19 328 | free=4 201 | total free=509 161
09:32:51,694 INFO [cognos.ccr.integration.ServerIntegrationFacade] Executing inUserModelDAO.load...
09:32:51,696 INFO [cognos.ccr.integration.ServerIntegrationFacade] Model context setup for user FGC3: 0 ms
09:32:51,696 INFO [cognos.ccr.integration.ServerIntegrationFacade] Prepared context with shared models: 1 ms
09:32:51,990 INFO [cognos.ccr.integration.ServerIntegrationFacade] Operation execution time: 294 ms
09:32:51,994 INFO [cognos.ccr.integration.ServerIntegrationFacade] Finished inUserModelDAO.load (23 052 bytes): 299 ms, memory usage [kb]: max=524 288 | total=19 328 | free=4 607 | total free=509 567
09:32:52,049 INFO [cognos.ccr.integration.ServerIntegrationFacade] Executing inUserRightsModelDAO.getLatestSequenceNumber...
09:32:52,050 INFO [cognos.ccr.integration.ServerIntegrationFacade] Model context setup for user FGC3: 1 ms
09:32:52,050 INFO [cognos.ccr.integration.ServerIntegrationFacade] Prepared context with shared models: 0 ms
09:32:52,070 INFO [cognos.ccr.integration.ServerIntegrationFacade] Operation execution time: 20 ms
09:32:52,071 INFO [cognos.ccr.integration.ServerIntegrationFacade] Finished inUserRightsModelDAO.getLatestSequenceNumber (108 bytes): 21 ms, memory usage [kb]: max=524 288 | total=19 328 | free=4 231 | total free=509 191
09:32:52,088 INFO [cognos.ccr.integration.ServerIntegrationFacade] Executing inUserRightsModelDAO.load...
09:32:52,089 INFO [cognos.ccr.integration.ServerIntegrationFacade] Model context setup for user FGC3: 1 ms
09:32:57,310 INFO [cognos.ccr.integration.ServerIntegrationFacade] Prepared context with shared models: 5 221 ms
09:33:26,550 ERROR [cognos.ccr.integration.ServerIntegrationFacade] Failed when invoking method,
java.lang.OutOfMemoryError
:
Java heap space
at
org.apache.commons.codec.binary.BaseNCodec
.
resizeBuffer
(
BaseNCodec.java
:
2
3
2
)
at
org.apache.commons.codec.binary.BaseNCodec
.
ensureBufferSize
(

<..........>

1
1
3
)
09:33:26,573 INFO [cognos.ccr.integration.ServerIntegrationFacade] Finished inUserRightsModelDAO.load (22 bytes): 34 485 ms, memory usage [kb]: max=524 288 | total=524 288 | free=91 079 | total free=91 079
09:33:26,850 INFO [cognos.ccr.integration.ServerIntegrationFacade] Executing inRoleModelDAO.getLatestSequenceNumber...
09:33:26,851 INFO [cognos.ccr.integration.ServerIntegrationFacade] Model context setup for user FGC3: 1 ms
09:33:26,851 INFO [cognos.ccr.integration.ServerIntegrationFacade] Prepared context with shared models: 0 ms
09:33:26,857 INFO [cognos.ccr.integration.ServerIntegrationFacade] Operation execution time: 6 ms
09:33:26,859 INFO [cognos.ccr.integration.ServerIntegrationFacade] Finished inRoleModelDAO.getLatestSequenceNumber (108 bytes): 8 ms, memory usage [kb]: max=524 288 | total=524 288 | free=90 888 | total free=90 888
09:33:26,870 INFO [cognos.ccr.integration.ServerIntegrationFacade] Executing inCompanyModelDAO.getLatestSequenceNumber...
09:33:26,871 INFO [cognos.ccr.integration.ServerIntegrationFacade] Model context setup for user FGC3: 1 ms
09:33:26,871 INFO [cognos.ccr.integration.ServerIntegrationFacade] Prepared context with shared models: 0 ms
<.....>

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg22001051

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