Troubleshooting
Problem
The customer attempts to import/sync a Cisco Router ASR device, but gets a "Could not convert CLI to XML" error when the UOW fails.
Symptom
The customer will see the following (driver or VTMOS info may vary depending on the actual model and OS of the device) in the different logs:
UOW log
------------
(14) Using driver: cisco_router_asr_2.4.x_v20130223.062211 (IBM-d82994e2-ae45-4d1a-947a-38faa2b77457)
(15) Actual Model: ASR1001
(16) Actual OS : 03.13.01.S - Extended Support Release
(27) Could not convert CLI to XML (Failed to process configuration for Vendor cisco Type router Model asr Os 2.4.x.Unable to convert Resource Command to XML.)
(28) Operation failed with failure category [Import Failed]
(29) [Caused by: Could not translate config (OperationFailedException)]
(30) [Caused by: Could not convert CLI to XML (TranslatorDriverException)]
(31) [Caused by: Failed to process configuration for Vendor cisco Type router Model asr Os 2.4.x.Unable to convert Resource Command to XML.
intelliden.log
----------------
2015/02/12,17:44:46.147,com.intelliden.core.workflow.execute.OperationRunner,THR:90,ERROR,Task 3265781 failed with TaskFailedExceptionTask 3265781 failed
com.intelliden.core.workflow.execute.TaskFailedException: Task 3265781 failed
at com.intelliden.core.workflow.execute.OperationRunner.runTask(OperationRunner.java:844)
at com.intelliden.core.workflow.execute.OperationRunner.doSubComponentWork(OperationRunner.java:353)
at com.intelliden.component.subcomponent.SubComponent.run(SubComponent.java:59)
at java.lang.Thread.run(Thread.java:736)
Caused by: com.intelliden.core.workflow.execute.OperationFailedException: Could not translate config
at com.intelliden.core.workflow.operations.ConfigToXML.execute(ConfigToXML.java:120)
at com.intelliden.core.workflow.execute.OperationRunner.runTask(OperationRunner.java:792)
at com.intelliden.core.workflow.execute.OperationRunner.doSubComponentWork(OperationRunner.java:353)
at com.intelliden.component.subcomponent.SubComponent.run(SubComponent.java:59)
at java.lang.Thread.run(Thread.java:736)
Caused by: com.intelliden.drivers.TranslatorDriverException: Could not convert CLI to XML
at com.intelliden.drivers.omnidriver.OmniTranslationDriver.convertToXML(OmniTranslationDriver.java:231)
at com.intelliden.core.workflow.operations.ConfigToXML.execute(ConfigToXML.java:110)
at com.intelliden.core.workflow.execute.OperationRunner.runTask(OperationRunner.java:792)
at com.intelliden.core.workflow.execute.OperationRunner.doSubComponentWork(OperationRunner.java:353)
at com.intelliden.component.subcomponent.SubComponent.run(SubComponent.java:59)
at java.lang.Thread.run(Thread.java:736)
Caused by: com.intelliden.icos.iam.ResourceCommandToXmlConverterException: Failed to process configuration for Vendor cisco Type router Model asr Os 2.4.x.Unable to convert Resource Command to XML.
at com.intelliden.icos.iam.ResourceCommandToXmlConverter.<init>(ResourceCommandToXmlConverter.java:2057)
at com.intelliden.icos.iam.ResourceCommandToXmlConverter.<init>(ResourceCommandToXmlConverter.java:2163)
at com.intelliden.drivers.omnidriver.OmniTranslationDriver.convertToXML(OmniTranslationDriver.java:210)
at com.intelliden.core.workflow.operations.ConfigToXML.execute(ConfigToXML.java:110)
at com.intelliden.core.workflow.execute.OperationRunner.runTask(OperationRunner.java:792)
at com.intelliden.core.workflow.execute.OperationRunner.doSubComponentWork(OperationRunner.java:353)
at com.intelliden.component.subcomponent.SubComponent.run(SubComponent.java:59)
at java.lang.Thread.run(Thread.java:736)
[{"Product":{"code":"SS7UH9","label":"Tivoli Netcool Configuration Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Tivoli Netcool Configuration Manager","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF002","label":"AIX"}],"Version":"6.3.0;6.4;6.4.1","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
More support for:
Tivoli Netcool Configuration Manager
Software version:
6.3.0, 6.4, 6.4.1
Operating system(s):
Linux, Solaris, AIX
Document number:
256047
Modified date:
09 May 2025
UID
swg21697813
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