Troubleshooting
Problem
Most of ITM events are configured for deduplication, which means they generate an event with a duplicate Identifier which is processed by itm_deduplication. How can I configure the ITM events to clear through the generic_clear trigger instead?
Symptom
ITM Resolution events with ITMStatus='N' do not generate a clear event in OMNIbus, but update the existing problem event to Severity 0 (clear).
[{"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21683037