Troubleshooting
Problem
System has been working correctly for a long time (many weeks). Suddenly, one day when a user clicks 'File - Exit' (inside Controller client) a message appears. This message never disappears. User finds that they cannot exit/quit Controller. Problem affects many/all users.
Symptom
IBM Cognos Controller
Controller will terminate.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21962818