Controller web "Request failed: null ..... fcm.wmc.base.entities.Period" when trying to log in on some Controller databases

Troubleshooting

Problem

User launches Controller Web. User chooses database, and logs in. - An error appears. Problem only affects some databases.

Symptom

FIOS1@poc_illovo | INFO | [com.ibm.cognos.fcm.web.ui.secure.WorkspaceController] /fcm.web/api/deadlines: 316 ms
FIOS1@poc_illovo | ERROR | [com.ibm.cognos.fcm.web.ui.core.GlobalDefaultExceptionHandler] Request failed: null (server: 10.64.104.103, uri: /fcm.web/api/commonworkspace/entities, user: FIOS1, session id: R_hmZrbC_oSMdJFYYRuiPSO, parameters: {"projectFilter":["OPEN"]})
java.lang.NullPointerException
at com.ibm.cognos.fcm.wmc.base.entities.Period.<init>(Period.java:141)
at com.ibm.cognos.fcm.wmc.base.utils.PeriodActualityConverterClassic.toPeriod(PeriodActualityConverterClassic.java:131)
at com.ibm.cognos.fcm.wmc.base.entities.Submission.getPeriod(Submission.java:291)
at com.ibm.cognos.fcm.web.service.internal.BaseServiceImpl.findOpenPeriodsFromSubmissions(BaseServiceImpl.java:162)
.......

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1;10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.3.1, 10.3

Operating system(s):
Windows

Document number:
299555

Modified date:
08 May 2025

UID

swg22010493

IBM Support

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