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Controller Web does not fully logout authenticated users unless web browser is closed (using CAM authentication)

Troubleshooting


Problem

User launches web browser, and navigates to Controller Web site (http ://servername:9080/fcm.web/login). User is prompted to log onto Controller Web using a Cognos CAM authentication box. When inside the Controller Web application, user then clicks 'logout'. However, the user does not close their browser. User then navigates to the Controller Web site and tries to re-enter Controller Web. User expects to be prompted for their username/password, but they do not get challenged. - Instead, user gets automatically logged back into Controller Web.

Symptom

The first time that they launch Controller Web, they are prompted to authenticate to the Cognos namespace:

However, after clicking Logout...




...user then relaunches Controller Web. This time they do not get prompted to logon to their Cognos CAM namespace.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3;10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg22009873

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