Troubleshooting
Problem
User launches Controller client. User is prompted with a choice of databases. User selects the database.
Afterwards, user expects the login window to appear.
- However, it does not.
Depending on the environment, the user may see slightly different symptoms.
Symptom
The exact symptoms will vary, depending on the environment:
- Scenario #1 - After choosing the detabase, the Controller Client the screen disappears completely.
- Scenario #2 - After choosing the detabase, the following error message appears (inside a small Internet Explorer window/box):
The webpage cannot be found
HTTP 404
Most likely causes:
There might be a typing error in the address.
If you clicked on a link, it may be out of date.
What you can try:
Retype the address.
Go back to the previous page.
Go to and look for the information you want.
HTTP 404
Most likely causes:
There might be a typing error in the address.
If you clicked on a link, it may be out of date.
What you can try:
Retype the address.
Go back to the previous page.
Go to and look for the information you want.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21449887