IBM Support

Controller kernel error code (57) posts intermittently - Servers

Troubleshooting


Problem

The IBM ServeRAID 8K or 8K-l controller may present a Controller Kernel Panic error code (57) error intermittently during POST in one of the following conditions: 1. Powering on the system after a cold boot. 2. After the IBM ServeRAID 8K or 8K-l controller firmware has been applied and the system was rebooted to reflect the new firmware change. 3. During an expected or unexpected operating system reboot. The error code will appear as the following: Adaptec RAID BIOS Version Build Number (c) 1998-2006 Adaptec, Inc. All Rights Reserved. <<< Press for IBM ServeRAID Configuration Utility! >>> Waiting for Controller to Start....Controller not started Controller #00 : IBM ServeRAID 8k-l at PCI Bus :04, Dev :00, Func :00 Waiting for Controller to Start... Fatal Error: Controller Kernel PANIC !! Unknown firmware error. Error code: 57 <>

Resolving The Problem

Source

RETAIN tip: H192334

Symptom

The IBM ServeRAID 8K or 8K-l controller may present a Controller Kernel Panic error code (57) error intermittently during POST in one of the following conditions:

  1. Powering on the system after a cold boot.
  2. After the IBM ServeRAID 8K or 8K-l controller firmware has been applied and the system was rebooted to reflect the new firmware change.
  3. During an expected or unexpected operating system reboot.

The error code will appear as the following:

  Adaptec RAID BIOS Version Build Number
(c) 1998-2006 Adaptec, Inc. All Rights Reserved.

<<< Press <Ctrl><A> for IBM ServeRAID Configuration
Utility! >>>

Waiting for Controller to Start....Controller not started

Controller #00 : IBM ServeRAID 8k-l at PCI Bus :04,
Dev :00, Func :00
Waiting for Controller to Start...

Fatal Error: Controller Kernel PANIC !!
Unknown firmware error.

Error code: 57
<<Press any key to continue ...>>

Affected configurations

The system may be any of the following IBM servers:

  • BladeCenter HS21 XM, type 1915, any model
  • BladeCenter HS21 XM, type 7995, any model
  • BladeCenter HS21, type 1885, any model
  • BladeCenter HS21, type 8853, any model
  • BladeCenter LS21, type 7971, any model
  • BladeCenter LS41, type 7972, any model
  • System x3400, type 7973, any model
  • System x3400, type 7974, any model
  • System x3400, type 7975, any model
  • System x3400, type 7976, any model
  • System x3500, type 7977, any model
  • System x3550, type 1013, any model
  • System x3550, type 1913, any model
  • System x3550, type 7978, any model
  • System x3650, type 1914, any model
  • System x3650, type 7979, any model
  • System x3655, type 7985, any model
  • System x3755, type 8877, any model

The system is configured with one or more of the following IBM Options:

  • ServeRAID-8k SAS Controller, Option 25R8064
  • ServeRAID-8k-l SAS Controller, Option 39R8729

This tip is not software specific.

Solution

Download the latest version of the IBM ServeRAID firmware version 15414 or higher expected to be released by Second Quarter 2008.

The referenced file will be available from the following URL:

Workaround

At the POST error screen, press any key to continue and warm boot the system at least five times to clear this error.

Additional information

The error code is generated by a false condition in the IBM ServeRAID firmware that did not properly initialize the memory located in the IBM ServeRAID 8K controllers. The Kernel Panic error code (57) should be treated as a false IBM ServeRAID controller error because of this condition. A change was made in the firmware to properly initialize the memory during any type of system reboot.

Document Location

Worldwide


Operating System

System x Hardware Options:All operating systems listed

BladeCenter:Operating system independent / None

System x:Operating system independent / None


Applicable countries and regions

  • Worldwide
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Document Information

More support for:
BladeCenter->BladeCenter HS21

Document number:
853134

Modified date:
29 January 2019

UID

ibm1MIGR-5073936

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