'Controller' Excel link (COM Add-in) disappears each time that Excel is closed / relaunched, caused by registry key entry 'LoadBehavior'

Troubleshooting

Problem

Each time the user closes and re-launches Excel, the menu item 'Controller' disappears. Problem only affects one user.

Symptom

User launches Excel. User notices that the 'Controller' menu item is not visible:

User opens the 'COM Add-Ins' menu item, and ticks "Cognos Controller Link for Microsoft Excel".

This enables the Controller menu item (temporary workaround):

However, if the user closes Excel and then reopens Excel, the menu item disappears again.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1;10.3;10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.3.1, 10.3, 10.2.1

Operating system(s):
Windows

Document number:
711125

Modified date:
09 May 2025

UID

swg21991705

IBM Support

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