Controller client installation fails - 'Common Language Runtime Debugging Services' error

Troubleshooting

Problem

User launches Controller (for example, by double-clicking on URL shortcut http://servername/cognos8/controllerbin/ccr.exe) User receives error message.

Symptom

There are several potential similar error messages, such as:

Screen:

IEExec.exe - Common Language Runtime Debugging Services
Application has generated an exception that could not be handled.
Process id=0xf70 (3952), Thread id=0x9f0 (2544).
Click OK to terminate the application
Click CANCEL to debug the application
[OK] [Cancel]

IEExec.exe - No debugger found
Registered JIT debugger is not available. An attempt to launch a JIT debugger with the following command resulted in an error code of 0x2(2). Please check computer settings
cordbg.exe!a 0xdb4
Click on Retry to have the process wait while attaching a debugger manually
Click on cancel to abort the JIT debug request.

Event Log:

Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 05/12/2006
Time: 11:08:52
User: N/A
Computer: CLIENTPC
Description:
Application popup: ccr[1].exe - Common Language Runtime Debugging Services : Application has generated an exception that could not be handled.
Process id=0xdac (3500), Thread id=0x708 (1800).
Click OK to terminate the application.
Click CANCEL to debug the application.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1041836

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Document Information

More support for:
IBM Cognos Controller

Software version:
8.3

Operating system(s):
Windows

Document number:
385901

Modified date:
08 May 2025

UID

swg21366723

IBM Support

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