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Controller client does not launch on 64-bit operating system - blank/white screen and/or error "Microsoft IE Execute shell ... EventType clr20r3, P1 ieexec.exe ...P9 system.badimageformatexception")

Troubleshooting


Problem

User launches Cognos Connection (for example http://servername/cognos8). User clicks 'Consolidate my financial information' to launch Controller. Alternatively, use launches direct link (for example ) to Controller client. Controller does not launch. There is an error recorded inside the client device's Application Log (inside Microsoft Event Viewer).

Symptom


Different error(s) will be recorded, depending on the environment. Below are some examples:

Example #1

Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Date: 24/08/2009
Time: 11:30:41
User: N/A
Computer: CLIENTDEVICE
Description:
EventType clr20r3, P1 ieexec.exe, P2 2.0.50727.1433, P3 471eb911, P4 ieexec, P5 2.0.0.0, P6 471eb911, P7 9, P8 116, P9 system.badimageformatexception, P10 NIL.

Example #2

Screen:

Microsoft IE Execute shell
Microsoft IE Execute shell has encountered a problem and needs to close.
We are sorry for the inconvenience.

Application log:

Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Date: 02/09/2009
Time: 04:36:26
User: N/A
Computer: CLIENTDEVICE
Description:
EventType clr20r3, P1 ieexec.exe, P2 2.0.50727.1433, P3 471ebc85, P4 mscorlib, P5 2.0.0.0, P6 471eb8e7, P7 3aa0, P8 37, P9 exception, P10 NIL.

Example #3 (Windows 7 64-bit)

Microsoft IE Execute shell
Microsoft IE Execute shell has stopped working
A problem caused the program to stop working correctly.
Please close the program.
-> Close the program.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0;10.1.1;10.1;8.5.1;8.5","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

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swg21398266

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