Troubleshooting
Problem
When attempting to open a node in Contributor Rich Client, a small number of users see the splash screen, but when the progress bar approaches 100%, it disappears and no error message is displayed. The grid doesn't open. Also " -2147220450 Unable to Bulk Load the data.~~~~BulkLoad Execution returned 1.~~Output file" error on failed data import when hitting Copy tab in CAC.
Symptom
No PlanningErrorLog.csv is generated on the client.
However, if generated, provagent.log records:
**** OFFLINE? - NOT CREATING NODEMODEL ANYMORE ****
**** OFFLINE? - NOT CALLING iNodeModel.refreshDependantsFromCachedResponse() ANYMORE ****
ATTACH
JVMDUMP006I Processing dump event "systhrow", detail "java/lang/OutOfMemoryError" - please wait
Javacore and heapdump files will be generated and will also show:
java/lang/OutOfMemoryError
Provagent log is usually located at C:\Documents and Settings\%user profile%\Application Data\CognosRCP\logs\provagent_8.4
Location of Javacore and heapdump files can be found in the provagent log.
Check also the following location for javacore and heapdump files:
{c8_isntallation location}\crcp\CognosRCP\rcp\applications\contributor_8.4\bins\bin_8.4.2809.0
[{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;8.4;8.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21452622