Troubleshooting
Problem
User launches any 'standard report' (also known as 'system report'). User receives popup message from Internet Explorer. After clicking 'close' the report tries to run, but does not complete.
Symptom
Internet Explorer
Content within this application coming from the website listed below is being blocked by Internet Explorer Enhanced Security Configuration.
about:security:CCR.exe
Learn more about Internet Explorer's Enhanced Security Configuration...
If you trust this website, you can lower security settings for the site by adding it to the Trusted sites zone....
<...>
After clicking 'close':
Company Structure Reports (Preview)
Please wait, loading the report...
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21446816