Contacting IBM Support
IBM Supportprovides assistance with product defects answers to FAQs and helpsusers resolve problems with the product.
Before you begin
After trying to find your answer orsolution by using other self-help options such as technotes you cancontact IBM Support.Before contacting IBM Supportyour company or organization must have an active IBM software subscription and supportcontract and you must be authorized to submit problems to IBM. For informationabout the types of available support see the
Support portfolio topic in the
SoftwareSupport Handbook.
Procedure
To contact IBM Supportabout a problem:
- Define the problem gather background information anddetermine the severity of the problem. For more informationsee the Getting IBM support topic in the SoftwareSupport Handbook.
- Gather diagnostic information.
- Submit the problem to IBM Support in one of the following ways:
- Online through the IBM Support Portal:You can open update and view all of your service requests from theService Request portlet on the Service Request page.
- By phone: For the phone number to call in your region seethe Directory of worldwide contacts web page.
Results
If the problem that you submit is for a software defect orfor missing or inaccurate documentation IBM Support creates an AuthorizedProgram Analysis Report (APAR). The APAR describes the problem indetail. Whenever possible IBM Support provides a workaround that you canimplement until the APAR is resolved and a fix is delivered. IBM publishes resolvedAPARs on the IBM Supportwebsite daily so that other users who experience the same problemcan benefit from the same resolution.
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