IBM Support

Contact Decision Optimization support team

Question & Answer


How to contact the support team of Decision Optimization products, such as CPLEX Optimization Studio, CPLEX Enterprise Server, Decision Optimization Center, and CPLEX Optimizer for z/OS?


For customers entitled to support through a support contract:

To open a Support Case in the IBM Support Community
1. Visit the IBM Support Community and Sign In with your IBM ID. If you don’t have an IBM ID sign up for one.
2. In the “Products” menu, choose your Decision Optimization product and then “Open Case”. (At first login, you will need to choose your product, and provide your IBM Customer Number (ICN) to associate your IBM ID with your IBM Customer Number.)
3. Complete the required information and “Confirm” to submit your request.

To open a support request over the phone
1. Get your IBM Customer Number (ICN) from your Proof of Entitlement document or your account manager.
2. Use this directory to find your contact and open a service request.

For all other customers

There are developerWorks forums and dWAnswer community where users will be helping each other. Our development team also monitors the new posts regularly.

[{"Product":{"code":"SSSA5P","label":"IBM ILOG CPLEX Optimization Studio"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF025","label":"Platform Independent"},{"code":"PF022","label":"OS X"}],"Version":"12.8.0;12.7.1;12.7.0;12.6.3;12.6.2;12.6.1;;12.6;12.5.1;;12.5","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS6MYV","label":"IBM ILOG ODM Enterprise"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":";3.9.0;;;3.8;;;3.7;;3.6","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS9UKU","label":"IBM CPLEX Optimizer for z\/OS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"12.6;12.5;12.4;12.6.1;12.6.3;12.7.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSTM3W","label":"IBM ILOG CP"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"1.7;1.6;1.5","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
19 August 2022