Troubleshooting
Problem
User launches Controller. User succesfully logs in and uses the system. Everything (at first) appears normal. However user then creates a consolidation job. This job enters the batch queue, however never actually starts running. In other words, the consolidation job appears to get 'stuck' (never starts).
Symptom
In Windows Event Viewer (Application):
Database: “<db_name>” Could not connect to database. Database <db_name> blocklisted. It will be considered again in 20 minutes. Invalid UDL file.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21680094