Troubleshooting
Problem
Generating PDF output in Cognos Analytics, while connected to a CheckPoint VPN endpoint, the PDF is not generated, and the browser displays an error "The connection was reset".
Users connected directly to the network, with no VPN, are not affected.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m3p000000hBeVAAU","label":"Reporting-\u003ELegacy Studios"},{"code":"a8m0z0000001jkWAAQ","label":"Security"}],"ARM Case Number":"TS012326878","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.2.0;and future releases"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Analytics
Component:
Reporting->Legacy Studios, Security
Software version:
11.2.0 and future releases
Document number:
6989537
Modified date:
06 May 2025
UID
ibm16989537
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