Troubleshooting
Problem
Administrator launches "Controller Configuration" and opens section "Database Connections". Administrator highlights relevant connection (e.g. "Default") and clicks 'test' icon (green tick button). User receives error #1. Afterwards, administrator clicks green 'play' button, then clicks 'Connect'. User receives error #2.
Symptom
Error#1
IBM Cognos Controller Configuration
Connection failed.
[OK]
Error#2
** ERROR: com.ibm.db2.jcc.am.DisconnectNonTransientConnectionException: [jcc][t4][2043][11550][3.59.81] Exception java.net.ConnectException: Error opening socket to server NCONTDB2/9.71.36.216 on port 50,000 with message: Connection refused: connect. ERRORCODE=-4499, SQLSTATE=08001
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.5.1, 10.1
Operating system(s):
Windows
Document number:
197597
Modified date:
08 May 2025
UID
swg21578246
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