IBM Support

Connecting to a DB2 Document Manager server with .NET causes the following error:
Windows error [0x80004003]: Invalid pointer

Troubleshooting


Problem

The DB2® Document Manager server is configured so that clients connect using .NET. When connecting to the DB2 Document Manager Desktop, the following error is also displayed. Number: DDM20230E Message: ERROR: The Cache server [server name] version cannot be verified. Windows error [0x80004003]: Invalid pointer

Cause

The .NET communication protocol is not consistent in all the configuration files, which include the following files:

  • DdmNetSrv.ini
  • DdmCaSrv.ini
  • Ddmdsktp.htm

Resolving The Problem

Edit the DdmNetSrv.ini, DdmCaSrv.ini, and Ddmdsktp.htm files.

Verify that the .NET URLs are all using the same communication protocol (TCP, HTTP, or HTTPS).

The following example shows a configuration that causes the error described in this technote:

The Ddmdsktp.htm and the DdmCaSrv.ini files are configured to use TCP:


tcp://w2k3svr1:5802/DDMLibrary.rem
tcp://w2k3svr1:5802/DDMCache.rem

The DdmNetSrv.ini file is configured to use HTTP:

http://w2k3svr1:5800/DDMLibrary.rem http://w2k3svr1:5800/DDMCache.rem

[{"Product":{"code":"SSDSNY","label":"Document Manager"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Desktop","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3.4;8.3.5;8.3.6;8.3.7;8.4","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
17 June 2018

UID

swg21292826

Page Feedback