Troubleshooting
Problem
This document contains the configuration instructions for the D/T 2805 with Facsimile Support for iSeries.
Resolving The Problem
This document contains the configuration instructions for the D/T 2805 with Facsimile Support for iSeries.
General information on the D/T 2805 PCI Quad Modem:
| o | The 2805 is a 4-line WAN modem adapter with four RJ-11 ports, supports V.92, 56K asynchronous SLIP/PPP and V.34 Fax applications at data rates up to 33.6 K via internal modems. Connection to the V.92 ports is via telephone cables. There is a IOPLESS version of this and it is a D/T 6808. |
| o | Supported on R510 5798FAX or higher. |
| o | Supported only on Model 270, 520, 550, 570 , 595, 810, 820, 830, 840, and 890. |
| o | Has up to 4 ports configurable to fax. |
| o | Speed is up to 33K. |
| 1. | Confirm the following: o Use the DSPSFWRSC command to confirm 5798FAX is installed o Confirm that PTFs are applied. PTFs for Facsimile Support for iSeries. o If upgrading from previous hardware, use the DLTFAXD command to remove the previous configuration. Note: Before deleting, use the PRTFAXCFG to print your previous configuration. |
| 2. | Determine what resources will be dedicated to fax lines. Work with Communication Resources From an operating system command line, type the following: WRKHDWRSC TYPE(*CMN) Press the Enter key. Following is an example of what you will see when entering this command. The BOLD text shows the configuration for the D/T2805. CMB02 2843 Operational MFIO Processor LIN02 2805 Operational Comm Adapter CMN02 2805 Operational Comm Port CMN03 2805 Operational Comm Port CMN04 2805 Operational Comm Port CMN05 2805 Operational Comm Port |
| 3. | The following is the command required to complete the configuration. On an operating system command line, type the following: CHGNETA MDMCNTRYID(xx) where xx is the country ID of the box. For example, enter US, or if your box is in the UK but set up with US language system values, then type US. If it uses UK, then enter GB. Press the Enter key. Note: Symptoms of the MDMCNTRYID being set incorrectly are: o WRKLIND <faxline_name> - Option 8, line goes to FAILED status. o The following messages appear in QSYSOPR MSGQ: Message ID . . . . . . : CPPC027 Message. . . . . . . . : Activation failed. Network attribute modem country ID not valid. Message ID . . . . . . : CPI59B2 Message . . . . . . . : Line FAXLINE1 failed. o SRCB0038011 will be logged in the Problem Activity Log. |
| 4. | To determine the port number and appropriate resource, the following applies: o If the card is installed vertically, port 0 is at the bottom. o If the card is installed horizontally and clips are positioned towards the bottom, port 0 is the farthest right port (and vice versa). Therefore, in the above example, if the card is in vertically, CMN02 would be port 0. |
| 5. | Create the Fax Description and complete the configuration of the card. On an operating system command line, type the following: CRTFAXD Press F4 to prompt, and fill in the following parameters: Link type . . . . . . . . . . . . . . . .LINKTYPE *IMANALOG Line description. . . . . . . . . . . . .LIND FAXLINE1 Resource names. . . . . . . . . . . . . .RSRCNAME CMN02 (see Steps 2 and 3 above) Fax description . . . . . . . . . . . . .FAXD FAXD01 Integrated modem device name. . . . . . .FAXIMDEV FAXIM01 Print TSI banner. . . . . . . . . . . . .TSIBNR *NO (this can be *YES) TSI position. . . . . . . . . . . . . . .TSIPOS *INSERT Text 'description'. . . . . . . . . . . .TEXT *DFT Press the Enter key. Note: Do these steps for each port you want to configure for faxing. Each port on this card has a fax description. Example of a second description: Link type . . . . . . . . . . . . . . . .LINKTYPE *IMANALOG Line description. . . . . . . . . . . . .LIND FAXLINE2 Resource names. . . . . . . . . . . . . .RSRCNAME CMN03 (see Steps 2 and 3 above) Fax description . . . . . . . . . . . . .FAXD FAXD02 Integrated modem device name. . . . . . .FAXIMDEV FAXIM02 Print TSI banner. . . . . . . . . . . . .TSIBNR *NO (this can be *YES) TSI position. . . . . . . . . . . . . . .TSIPOS *INSERT Text 'description'. . . . . . . . . . . .TEXT *DFT On an operating system command line, type the following to Add Fax Card: ADDFAXCRD Press F4 to prompt, and fill in the following parameters: Fax description . . . . . . . . . . . . .FAXD FAXD01 Fax card. . . . . . . . . . . . . . . . .FAXCRD FAX1 Fax card function . . . . . . . . . . . .FAXTYPE *BOTH Fax file. . . . . . . . . . . . . . . . .FAXFILE QAFFRCV Library. . . . . . . . . . . . . . . QUSRSYS Receive fax data queue. . . . . . . . . .FAXRCVDQ QFFRCVDQ Library. . . . . . . . . . . . . . . QUSRSYS Transmitting identification. . . . .TSI *BLANK Type of dial. . . . . . . . . . . . . . .DIAL *TONE Dial retry. . . . . . . . . . . . . . . .DIALRTY 2 Redial delay. . . . . . . . . . . . . . .REDIALDLY 060 Error correction mode . . . . . . . . . .ECM *ON Direct connect type . . . . . . . . . . .DIRCONTYP *NONE Prefix telephone number . . . . . . . . .PREFIX *NONE (Verify if a 9 or other prefix is needed) Return negative response . . . . . . . .RTNNEGRSP *NONE Dual Tone Multi-Frequency . . . . . . . .DTMF *OFF Press the Enter key. Note: Repeat Steps 4 and 5 for each port you would like configured. The Fax card (FAXCRD) parameter will always be FAX1 for any additional configurations. The Fax description (FAXD) will change with each port configured. Two other parameters that may change are the FAXTYPE (could be *BOTH, *SEND or *RECEIVE) and TSI (some enter different information for each line). Example of ADDFAXCRD for a second configured port on the card: Fax description . . . . . . . . . . . . .FAXD FAXD02 Fax card. . . . . . . . . . . . . . . . .FAXCRD FAX1 Fax card function . . . . . . . . . . . .FAXTYPE *BOTH (this could be *SEND or *RECEIVE also) Fax file. . . . . . . . . . . . . . . . .FAXFILE QAFFRCV Library. . . . . . . . . . . . . . . QUSRSYS Receive fax data queue. . . . . . . . . .FAXRCVDQ QFFRCVDQ Library. . . . . . . . . . . . . . . QUSRSYS Transmitting identification. . . . .TSI *BLANK Type of dial. . . . . . . . . . . . . . .DIAL *TONE Dial retry. . . . . . . . . . . . . . . .DIALRTY 2 Redial delay. . . . . . . . . . . . . . .REDIALDLY 060 Error correction mode . . . . . . . . . .ECM *ON Direct connect type . . . . . . . . . . .DIRCONTYP *NONE Prefix telephone number . . . . . . . . .PREFIX *NONE (May need a 9 or other prefix number) Return negative response . . . . . . . .RTNNEGRSP *NONE Dual Tone Multi-Frequency . . . . . . . .DTMF *OFF |
| 6. | To run Enhanced Services on an operating system command line type the following: CFGFAXSRV Press F4 to prompt, and press the Enter key. Note: If you press the Enter key again, the fax server will configure with all defaults. We recommend adding FAXC702 to the RETRYMSGID field which will always resend on BUSY signals. |
| 7. | Starting Fax Support On an operating system command line, type the following: STRFAXSPT ENHSRV(*YES) Press the Enter key. |
| 8. | To determine if the fax started properly, on an operating system command Line type the following: WRKLIND FAXLINE1 Press the Enter key. (Line name should be the value entered in from the CRTFAXD command.) Work with Line Descriptions Opt Line Type Text FAXLINE1 *ASYNC o Select Option 8 (Work with status) from this screen and it should look similar to the following: Work with Configuration Status Opt Description Status -------------Job-------------- FAXLINE1 ACTIVE FAXD01 ACTIVE FAXIM01 ACTIVE FAXD01AA QPGMR 003546 o Issue the WRKSBS command and each of the following subsystems and jobs should be active: -- Option 8 by QFAXSBS Opt Job User Type -----Status----- FAXD01AA QPGMR BATCH ACTIVE FAXD01AC QPGMR BATCH ACTIVE FAXD01AP QPGMR BATCH ACTIVE FAXMSTCTL QPGMR BATCH ACTIVE FAXTRNLOG QPGMR BATCH ACTIVE -- Option 8 by QFQSBS Job User Type ---Status-- Function QFQCLEANUP QPGMR BATCH ACTIVE DLY-22:00:00 QFQFAXSRV QPGMR BATCH ACTIVE PGM-QFQSERVER QFQSNDSTS QPGMR BATCH ACTIVE PGM-QFQSTS |
| 9. | You are now ready to test sending a fax. |
KEYWORDS: Facsimile Support Support/400 Fax FAX/400 FAX400 FS400 FS/400 System i iSeries 5798FAX R610 R611 R540 R545 R530 R535 R520 PTFS 2805 6808
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Historical Number
27780955
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Document Information
Modified date:
18 December 2019
UID
nas8N1019366