Troubleshooting
Problem
After a successful installation of Tivoli Storage Manager Server 7.1, the Configuration Wizard (dsmicfgx.exe) may fail and exit at the "Instance User ID" configuration step,
Symptom
The error shown in a pop-up window with a red cross, is:
"Connection Error - unable to establish connection"
Diagnosing The Problem
The "rxa_trace.log" file generated by the Configuration Wizard, will log the following message:
CTGRI0011E An error occurred when accessing the remote registry or service control manager. Hint: Some errors occur due to restrictions imposed by the User Account Control (UAC) settings.
Review the UAC settings of the target and disable it.
Resolving The Problem
Follow these steps:
1. Click Start, click Run, type "regedit", and then press ENTER.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
3. If the LocalAccountTokenFilterPolicy registry entry does not exist, follow these steps:
a. On the Edit menu, point to New, and then click DWORD Value.
b. Type LocalAccountTokenFilterPolicy, and then press ENTER.
4. Right-click LocalAccountTokenFilterPolicy, and then click "Modify"
5. In the Value data box, type 1, and then click OK.
6. Restart your computer.
Alternatively, you can modify the registry entry manually by typing the following command line (all in one single line) from an MS-DOS command prompt:
cmd /c reg add HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\system /v LocalAccountTokenFilterPolicy /t REG_DWORD /d 1 /f
****** Please take a backup of your Windows registry before implementing this! *****
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Document Information
Modified date:
17 June 2018
UID
swg21669287