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Completing an IBM Case Manager work item throws CIWEB.ICMAPIPlugin Error: com.ibm.ecm.extension.icm.services.impl.StepElementService.execute()

Troubleshooting


Problem

When you click the 'Complete' button in a work item, an error message is displayed. The work item does not complete and remains in the 'inbasket'.

Symptom

The following error occured while processing a request on the application server: An unexpected exception occured.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m0z000000cwFFAAY","label":"Case Management-\u003ECase Client\/App Usage"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
23 June 2026

UID

ibm16572683