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"Comparison method violates its general contract!" error when running reconciliation in Controller Web.

Troubleshooting


Problem

User launches Controller Web. User opens Reconciliations. User clicks on 'Between Accounts / Opening Balances'
  • An error occurs.
Problem is intermittent.

Symptom

image 2278
Internal Server Error
Failed URL: .../fcm.web/api/reconcilebetweenaccounts/
Exception: Comparison method violates its general contract!
java.util.TimSort(TimSort.java:910)java.util.TimSort(TimSort.java:527)java.util.TimSort(TimSort.java:468)java.util.TimSort(TimSort.java:265)java.util.Arrays(Arrays.java:1856)java.util.ArrayList(ArrayList.java:1473)java.util.Collections(Collections.java:186)com.ibm.cognos.fcm.web.ui.reconcile.AbstractReconcileStatusConverter(AbstractReconcileStatusConverter.java:189)com.ibm.cognos.fcm.web.ui.reconcile.AbstractReconcileStatusConverter(AbstractReconcileStatusConverter.java:139)

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"Controller Web","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.x, 10.4.x","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
03 April 2020

UID

ibm11488855

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